General Information

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Insurances

We accept most of the plans offered by the following insurances:

Aetna
Cigna
Optima
Tricare
​MedCost
​Virginia Premier
Anthem/Blue Cross Blue Shield
Benefit Administrative Systems
​​Medicare (PPO managed care plans)
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​Please call to inquire about specific plans not listed.

Telephone

Our office staff is available by telephone during regular office hours. Our telephones are turned over from 12:30pm to 2:00pm, Monday -- Thursday for administrative work and lunch. Telephone options to cancel appointments and to address urgent care referrals are available 24 hours a day. 

After Hours

An on-call staff member is available after hours to authorize urgent care referrals by dialing our office phone number. However, all non-emergent matters, including refills, appointments and referrals, will need to be handled during regular office hours.

​Wheelchair

A wheelchair is available for the use of our patients. If needed, please call our office prior to your appointment.

Office Hours
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​​Monday- Thursday: 8:30am to 5:00pm
Friday: 8:30am to 12:00pm 

Closed from 1:00pm - 2:00pm (lunch)

Appointments & Walk-ins

Appointments & walk-ins are offered during the following hours:

Monday -- Thursday: 8:30am-- 12:30pm, 2:00pm-- 4:30pm
Friday: 8:30am to 11:30am (office closes at 12 noon)

Walk-in sick visits requirements:

• for existing patients with recent symptoms (ex. stomach pain, UTI, rashes, etc.)
• in order of arrival​

Please note:

• If you have COVID symptoms please call before walking in. 
• Walk-ins will be seen by the first available healthcare provider. We will make every attempt to accommodate walk-ins. ​
• For guaranteed appointments, please schedule in advance.
• If walk-ins cannot be accepted on specific dates, we will update the message on our phone system. 

​Inclimate Weather

In the event of bad weather, Atlantic Care Associates will follow the lead of the Chesapeake City Courts. If they are closed for weather, our office will also be closed. Please know that the health and safety of our staff and patients is our priority. ​

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